Accessibility
Since the recent renovations at East Fife, we are now fully accessible for wheelchairs. We have electronic doors and a fully functioning disabled bathroom. If you require any assistance when you are in the surgery, please don’t hesitate to speak to a member of staff.
Baby Friendly
We support breastfeeding within the practice. You are welcome to do this during your consultation if your baby is distressed you will also be offered a private room if you require this before or after your appointment.
Chaperones
East Fife operates a NHS Fife chaperone policy, you should be offered a chaperone for any intimate examination, please do not hesitate to ask for one at any time if required.
Complaints Procedure
Information on how to raise a concern or complaint and how we will handle it fairly, confidentially, and promptly. Click Here
Unacceptable Behaviour Policy
We do not tolerate abusive, threatening, or aggressive behaviour towards our staff or other patients. Such behaviour may result in removal from the practice list to ensure a safe environment for everyone. Click Here
Quality Assurance
We run regular audits at the practice in order to make sure that we are maintaining a good medical practice. Being a training practice, we are regularly inspected by NES (NHS Education for Scotland).
Removal of Patients from our list
We do not remove patients from our list unless there has been a serious event. This would usually involve something similar to physical violence to staff, a threat or abusive behaviour, criminal damage to the surgery or theft and defamation of doctors and/or staff. We will not allow any of our staff to feel threatened while they are at their work.
Medication for Fear of Flying Policy
Guidance on requests for medication related to flight anxiety, in line with current clinical and prescribing guidelines.Click Here
Prescribing for Hospital or Dental Procedures Policy
Details on our prescribing policy for medications requested in relation to hospital or dental treatments carried out by other providers.Click Here
Social Media
If patients have any concerns regarding the practice, we would encourage you to contact us directly either via one of the partners or the practice manager. It is not helpful to post derogatory, defamatory or offensive comments on social media.
Your Records
East Fife is accepting new patients. We would be more than happy to look after your medical health care needs. Please click here to download our registration form. Please fill out the registration form and present this to the desk with your ID forms.
Practice Emails
[email protected] – this email is used if the GP requires any information or photos from patient. Please note that this email is only monitored when we know something is getting sent in. Please only use this if you have been asked to send anything in either by a GP or one of the reception team. If we have not specifically asked you to contact us via this email your email/query will not be dealt with.